Your responsibilities

• Support AP processes for the EMEA region
• Diagnose and resolve incoming supplier queries with high-quality service standard
• Liaise with internal departments to ensure proper handling of queries
• Advise suppliers on appropriate action by following procedures
• Make calls to suppliers for timely queries follow up
• Maintain log of all helpdesk interactions to include issues and resolutions
• Identify and escalate situations requiring urgent attention to the Supervisor
• Assist in performing root cause analysis on repetitive errors
• Collaborate with other teams or departments as needed
• Make sure all tasks are performed as stated in the existing policies, procedures and country regulations

Our requirements

• A min. 1 year of accounts payable or related accounting experience in Share Service Center environment
• Good command of spoken and written English and German
• Service-oriented and able to collaborate with both external and internal parties via multiple communication channels
• Detail-minded, accurate, analytical and possess a mindset of continuous improvement
• Strong communication skills (oral, written and listening)
• Ability to identify issues quickly and to be able to solve and handle queries in a timely manner
• Pro-active attitude and able to work with respect to the deadlines
• Must be self-motivated and able to follow direction and able to work independently or as a team
• Proficient with MS Office software, experience with ERP systems (SAP or SAP S/4Hana nice to have)

What we offer

• Hybrid work model with flexibility.

• Work in an international, dynamic, and innovative environment.

• Access to cutting-edge tools and professional development programs.

• Career growth opportunities with mentoring, coaching, and global exposure.

• Comprehensive benefits package, including:

• Private healthcare (Lux Med VIP)

• Multisport card / Culture card

• Lunch card

• Life insurance

• Language courses

• Employee Assistance Program

• Employee Stock Purchase Plan (ESPP)

• Internal events & charity initiatives