Your responsibilities

• Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!
• Your task:
• You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality. You will establish process control, define KPIs, and integrate the 'voice of the customer'.
• Your contribution:
• You will have an important impact on our international process standards while manageing to keep a balance between process quality, costs and impact on customers.

Our requirements

• Where bonprix is, lies in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you:
• Your education:
• You have successfully completed a study or an apprenticeship with a commercial focus.
• Your experience:
• You are proficient in process management, optimization methods, and are familiar with customer care processes. Furthermore you have a good understanding of KPIs and interdependencies. Also you are skilled in root cause analysis and deriving improvement options.
• Your skills:
• Your have a minimum B2-level English proficiency. You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.
• Your softskills:
• You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer focus.

What we offer

• Your environment:
• Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland.
• Your freedoms:
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.
• Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!