Your responsibilities

• Customer Service activities related to service and repair requests from the customers over the phone or via e-mail
• Validation of contractual agreements related to Service and Repair process
• Order management and returns management activities in SAP
• Coordination of service and repair process with internal teams and spare parts vendors
• Ensures resolution of queries within the contractual metrics

Our requirements

• Very good English and Spanish (C1 level required)
• Microsoft Office package knowledge (Excel, Word, PowerPoint)
• Preferably experience in customer service
• Experience in working with SAP would be an asset

What we offer

• Flexible hybrid work model with the offfice located at Przyokopowa 26, Warsaw.

• Full-time employment contract.

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).