About the project

• AI Developer (m/f/d) for Customer Care Platform
• Contribute to the next generation of AI-driven customer engagement by implementing advanced GenAI solutions for enterprise platforms.

Your responsibilities

• Design, develop, and integrate advanced AI/ML solutions focusing on Generative AI (GenAI), large language models (LLMs), and multi-modal interfaces (chat, voice).
• Architect and deliver real-time, customer-facing AI agents for automated support, marketing, and transactional workflows.
• Build and maintain complex multi-model pipelines for inference, fine-tuning, chunking, and embedding-based retrieval (RAG) systems.
• Deploy, monitor, and optimize AI models in production using Kubernetes and Azure native services.
• Integrate GenAI agents with company APIs, backend services, and partner systems through MCP for dynamic tool use and data enrichment.
• Collaborate with DevOps engineers to implement scalable CI/CD pipelines, infrastructure-as-code, and secure automation of AI workloads.
• Evaluate and integrate open-source and commercial LLMs, embedding methods, and vector databases.
• Optimize prompt engineering and use orchestration tools (e.g., LangChain, MCP) for complex task execution.
• Develop robust model evaluation frameworks, A/B testing, and experiment tracking for iterative model improvement.
• Design privacy-centric AI workflows compliant with GDPR, including PII scrubbing and user consent management.
• Guide STT, TTS, and NLU/NLG integration into unified voice/chat solutions.
• Mentor junior team members, set internal best practices, and contribute to the GenAI technical roadmap.

Our requirements

• Degree in Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent experience.
• Several years of AI and Machine Learning development, ideally within Customer Care domains.
• Strong proficiency in Python and NLP frameworks.
• Hands-on expertise with Azure AI services (e.g., Azure Machine Learning, Cognitive Services, Bot Services).
• Deep understanding of Azure cloud architectures and microservices.
• Proven experience with CI/CD pipelines and MLOps practices.
• Strong analytical mindset and advanced problem-solving skills.
• English: B2 or higher.

Optional

• German: Advantageous.

Technologies we use

What we offer

• Work on impactful, multi-region platforms for well-known brands.

• Join a close-knit, creative team where growth and partnership drive success.

• Flexible experience level – mid or senior roles available; we’ll tailor responsibilities during the interview.

• Fully negotiable rate after profile approval – let’s talk!

• Remote-friendly and supportive work culture.

• Enjoy a range of exclusive perks designed to enhance your work comfort and well-being:

• Short 14-day invoice payment term – fast, reliable payments to support your financial flexibility.

• Comprehensive private medical care package – access high-quality healthcare services when you need them.

• Access to the MyBenefit cafeteria platform – choose from a wide variety of benefits and perks tailored to your preferences.