Your responsibilities

• Deliver high quality service by e-mail, phone, or chat
• Nurture customer relationships by understanding the customer needs and resolving their queries
• Prepare to support the customer inquiries by studying products and policies and processes
• Improve the quality of service with submissions to improve processes and services yet to be implemented
• Follow-up with customers on issue resolution status
• Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
• Act as a customer advocate in the organization while interacting with other internal departments

Our requirements

• Fluency in English and one of the following languages: Dutch, French, German, Italian, Spanish, Polish, or Greek (minimum B2 level)
• Fast learner with strong customer service focus
• High degree of accuracy and attention to details
• Strong communication and cooperation skills
• Strong cultural awareness

Optional

• Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow)
• A comprehensive understanding of the local culture of supported countries
• Work experience in a virtual, multi-national set up
• Knowledge of eCommerce business

What we offer

• Private medical coverage

• Life insurance

• Employee Assistance Program

• MyBenefit program

• Employee social fund

• Recognition awards

• Swarovski products discounts

• Learning and development programs

• Volunteering leave