Your responsibilities

• Support aftermarket strategic goals by enhancing customer satisfaction (NPS), expanding market reach, and improving marketing efficiency and ROI.
• Implement, monitor, and optimize regional customer experience initiatives targeting diverse audiences such as independent workshops (IWS), installers, IAM distributors, fleets, and ZF partners.
• Manage and develop audience-specific loyalty programs including [pro]Tech, [pro]Points, Achievers Program, ZF Service Partner, and others across all business lines.
• Co-create and execute country-specific network development strategies in close collaboration with business lines (BLs).
• Ensure a consistent brand and customer experience across all customer segments within the country/zone.
• Initiate and co-organize key customer events in cooperation with Regional Marketing and Business Lines teams.
• Collaborate closely with global CX, Loyalty, and Network teams, as well as PC Service & Network and Regional Marketing.
• Analyze performance data to refine customer engagement strategies and drive continuous improvement.

Our requirements

• 3–5 years of experience in Customer Experience, Loyalty, or Marketing roles, ideally within international and matrix organizations.
• Proven track record in managing B2B and B2C customer programs; experience in the automotive aftermarket is a plus.
• Strong customer-centric mindset with an outside-in perspective and deep market understanding.
• Familiarity with the automotive aftermarket and service network landscape in the region is an advantage.
• Experience in organizing customer events and local initiatives is a plus.
• Strong analytical skills and ability to draw actionable insights from data.
• Excellent interpersonal skills and experience in direct customer engagement.
• Fluency in both English and Polish (spoken and written) is required.

What we offer

• An employment contract in a stable, global company;

• Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;

• Hybrid system work and flexible working hours;

• Possibility of participation in private medical care (including dental care) and life insurance;

• Cafeteria system/Sport Card;

• Global Referral Program;

• Holiday benefit

• Very good working atmosphere; working in an international team, interesting projects and tasks.