About the project

• We are looking for a Dutch-speaking Service Desk Agent to join our service desk team, which supports customers with their technical issues. This position plays a crucial role in enhancing customer satisfaction by responding to customer inquiries and providing quick and efficient solutions.

Your responsibilities

• Respond to technical inquiries from customers (regarding hardware, software, network, etc.) via phone, email, and chat systems.
• Provide support to Dutch-speaking customers using your expertise and excellent communication skills.
• Diagnose problems, troubleshoot, and provide solutions.
• Escalate issues to higher-level technical teams or relevant departments as needed.
• Accurately record and manage inquiry details, solutions, and customer interactions.
• Contribute to the update and improvement of FAQs and knowledge bases.
• Participate in continuous improvement activities to enhance customer satisfaction.

Our requirements

• Dutch: Business-level fluency in speaking, reading, and writing (C1).
• English: B2.
• Basic IT knowledge (OS, office software, networking, hardware, etc.).
• Excellent communication and interpersonal skills.
• Strong logical thinking and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• A team player with a cooperative attitude.

Optional

• Knowledge of or certification in ITIL.
• Knowledge of various operating systems (Windows, macOS, Linux).
• Experience supporting cloud services (e.g., Microsoft 365, Google Workspace).

Technologies we use

What we offer

• Health and well-being.

• Private medical care.

• Group life insurance.

• 24/7 Employee Support Program.

• Flexibility at work.

• Work from modern offices with parking or from home.

• Workation.

• Time to recharge.

• 2 paid “happy hours” per month, adding up to 3 extra days off annually.

• An additional day off after using your holiday entitlement – up to 30 days of leave per year.

• Holiday allowance.

• MyBenefit cafeteria.

• Sport cards.

• Growth opportunities.

• Free e-learning platforms.

• Shared costs for professional training and certifications.

• Making an impact.

• Responsible business initiatives.

• Employee referral program.