Your responsibilities

• You provide exceptional customer service via phone and email
• You deal with customer requests from ticketing tools (SalesForce), analyze and complete within agreed timescales
• Communicate with SPECIALIST GROUPS (R&D, support L2, etc) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration
• You understand the customer’s configuration of the payment solution
• You troubleshoot and resolve issues related to our payment solution

Our requirements

• Detail-oriented, customer-oriented
• First experience in the Support team
• Basic knowledge of electronic banking/money (would be a plus)
• Good communicator in English, Polish and French

What we offer

• Private medical & life insurance

• MyBenefit Platform

• Holiday allowance

• Referral program

• Public transportation allowance

• Meal allowance

• Annual bonus