About the project

• As a Process Consultant embedded in our Europe Operations Transformation team, you will be instrumental in driving AI led process improvements across Merchant Acquiring Operations. This role is designed for a forward-thinking professional who can blend process excellence with intelligent automation, leveraging tools like Microsoft Power Platform and Copilot Studios to deliver scalable, human-centered solutions.

Your responsibilities

• Lead the identification, design, pilot and implementation of AI-driven low code / no-code process improvements using proven toolkits like Power Automate, Power Apps, and Copilot Studio.
• Partner with business and technology teams to reimagine an design end to end process workflows, reduce manual effort, and enhance decision-making through intelligent automation/AI solutions.
• Translate operational pain points into automation opportunities, building low-code/no-code solutions that are robust, secure, and scalable.
• Champion the adoption of AI toolkits across operational teams, including training, change management, and feedback loops.
• Monitor and measure the impact of automation initiatives, using data to refine and optimize continuously.
• Stay current with emerging trends in AI, automation, and digital operations to inform strategy and execution.

Our requirements

• Bachelor’s degree in Business, Operations, Computer Science, or related field.
• Strong proficiency in Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Copilot Studio.
• Familiarity with AI/ML concepts and their application in business process transformation.
• Excellent analytical, communication, and stakeholder engagement skills.
• Experience with Lean, Six Sigma, or similar methodologies is a plus.

Optional

• Proven experience of at least 6 years in process optimization and automation, preferably within financial services or merchant operations.
• Hands-on experience deploying AI copilots or virtual agents in operational environments.
• Ability to work across global teams and influence without authority.
• Experience of working in agile delivery environments.

Technologies we use

What we offer

• We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.