Your responsibilities

• We’re looking for a talented Customer Services Representative for our EMEA Supply Chain team at Aliaxis. Our ideal candidate will be experienced professional in customer services or order management and will speak proficient German and good command English.
• The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe, sustainable and cost-efficient way. We energize our teams through people development and transformative processes and technologies.
• Customer Services Representative serves as the main point of contact for our customers. They handle inquiries, take orders, provide updates, book transportation, and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise. Reporting to Customer Service Team Leader, the Customer Services Representative will play a key role in serving our customers inside Supply Chain organization.
• Customer and stakeholder handling in German and English (90% via e-mail),
• Order management and coordination,
• Data maintenance,
• Receivables management (invoices, credit notes, disputes, packing lists),
• Documentation and complaint management,
• Reporting,
• Continuous improvement.

Our requirements

• 2-3 years of experience in Customer Service – Order Management, Purchasing Department, Logistics / Transport (as a strong plus).
• Communicative knowledge of English and proficient German – any additional European language will be a plus.
• Experience in using ERP systems (preferably Microsoft AX or SAP) and Microsoft Office (Outlook, Teams, Excel).
• Exceptional interpersonal and communication skills (assertiveness, self-driven, strong personality
• Elastic Approach / Problem Solver
• Following regulations and standards (company and legal)
• Proven ability to work collaboratively within a team (2-3 close peers) and across various departments

Optional

• additional European language (Spanish, French, Italian)

What we offer

• Full Time Contract of Permanent Employment role

• Learning & Development: Continuous learning opportunities with access to the latest technologies and training programs.

• LinkedIn Learning platform access.

• Career Advancement: Clear paths for professional growth and advancement within a global company.

• Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.

• Benefits: Cafeteria System including Multisport card

• Social Fund (Holiday and Christmas)

• Hybrid work schedule / flexible working from office (Powstanców Śląskich 9 street, Wroclaw).

• We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth, service excellence and employee engagement. Next to a competitive salary and benefits package, we offer an impactful role and real growth opportunities.