About the project

• Join Us
• We’re looking for a Technical Support Specialist to join our creator support team in Poznań. You’ll be the first line of defense for technical issues reported by creators on our platform, working directly with users and our engineering team to diagnose bugs, improve documentation, and deliver high-quality support.
• This is a great role for someone curious about how things work, who loves solving problems, and communicates clearly with technical and non-technical audiences. If that sounds like you, we’re waiting for your application.
• Please remember to send your CV in English as a PDF. Be sure to include your salary expectations in your message to us.

Your responsibilities

• This role is based in our Poznań office and requires hybrid presence. Once fully onboarded and trained, you'll have the flexibility to work remotely, with an expectation of being in the office at least 2-4 days per week.
• What you’ll do
• ✔️Respond to support tickets (via Zendesk), diagnose issues, and offer clear solutions
• ✔️Determine if issues stem from user error, known limitations, or new bugs
• ✔️Write detailed, structured bug reports in Jira for the product/engineering team
• ✔️Follow up on open issues and communicate updates to creators
• ✔️Maintain and improve internal support documentation
• ✔️Monitor shops for potential fraud and flag policy violations
• ✔️Use AI tools to optimize support workflows

Our requirements

• 🔍 2–4 years in technical or customer support (ideally in SaaS or ecommerce)
• 🔍 Excellent written English: clear and helpful, especially on technical topics (at least level B2)
• 🔍 Strong analytical and problem-solving skills
• 🔍 Experience with Zendesk, Jira, or similar platforms
• 🔍 Ability to replicate issues and document them precisely
• 🔍Highly organized, curious, and proactive
• 🔍 You approach problems with an AI-first mindset, safely using tools to solve or simplify tasks, such as using tools like Zapier, N8N, or similar
• 🔍 Empathetic and patient when working with customers

Technologies we use

What we offer

• ✨ Salary 8,000.00-11,500.00 PLN monthly (B2B or Employment Contract)
• ✨ Equity in our US-based company
• ✨ Hybrid work with flexible hours and access to our modern and comfortable office in Poznań, Jeżyce (with lots of flora, standing desks, and even an amateur gym)
• ✨ 26 days of paid vacation per year, health-related absence policy
• ✨ Employer-paid perks (MultiSport, LUX MED + dental care, English lessons, team integrations, four months parental allowance)
• ✨ Cooperation with our engineers, who are happy to share and help you develop technical skills
• ✨ Opportunity to grow into product, QA, or operations roles