Your responsibilities

• Providing first level product support to customers via written communication
• Managing product returns and claims
• Creating field service orders
• Performing order processing during peak times
• Taking part in testing new solutions and participation in process improvement projects
• Creating and updating proper process documentations
• Support on newcomers onboarding
• Support of service scope expension

Our requirements

• High level of customer and solution orientation
• Experience in customer-/after sales - service
• Strong attention to detail and accuracy
• Ability to work independently and within a team
• Willingness to learn quickly
• Experience and strong orientation to KPIs and targets
• Experience in work with SAP/SD module and/or SAP C4C is an advantage
• Basic technical understanding is an advantage
• English min. B2 level
• German min. B2/C1 level

What we offer

• Contract of employement (umowa o pracę)

• A chance for professional development

• Work in an international environment where English is the main language of communication

• Office location – quick and convenient public transport, near Warsaw West Station

• Flexible working time (from 7AM to 5:15PM)

• Home office options up to 60% (Mandatory minimum of 2 days per week in Warsaw office)

• Social benefits such as:

• Benefit platform

• Medicover private medical care

• Multisport Card

• Life insurance

• Discount for Franke products

• E-learning platform

• Co-financing of glasses

• Co-financing of 14-day holidays (’Wczasy pod gruszą’)