Your responsibilities

• Order-To-Invoice flow:
• Orders handling (orders, deliveries status, managing invoices, credit notes, debit memos, before Q requests through SalesForce).
• Meet legal and other requirements on the local markets.
• Improve the processes increase reliability and efficiency.
• Claims and returns processing including follow up.
• Complaints and returns processing including follow-up.
• Cooperation with production plants, scheduling functions, other customer service teams and overall functions.
• Cooperation with sales teams (incl. prices, MOQ, ROF etc.) to allow an optimal and constant supply of products and to be the gatekeeper of the service level agreements.
• Participate in meetings with sales team to discuss specific cases.
• Collaboration with warehouse/logistics.
• Reports creation to monitor incomplete orders, complaints, backorders, billing blocks, incomplete invoices, etc.
• Batch approval process based on customer requirements.
• Cooperation with GMD team in terms of keeping all customer data correct in the system including ship-to, customer material numbers creation and new material activation.
• Documentation management.
• Shopping platform implementation.

Employer requirements

• Fluent spoken and written English, other language skills are considered as an advantage.
• Experience in customer service.
• Proficiency in Microsoft Office software (Excel, Word etc).
• SAP and SalesForce knowledge will be a plus.
• Proactive personality and strong ability to execute with a positive attitude.
• Teamwork attitude.
• Excellent problem solving and communication skills.
• Strong customer focus and ability to communicate positively and solution-oriented.
• Experience in international environment.
• Precise and timely compliance.
• Work independently, ability to exercise effective judgement, sensitivity to manage unexpected situations.
• Ability to implement changes.
• Limited travels: customers/ internal meetings.

What employer offers

• Competitive salary.

• Hybrid work model: office – 3 days per week / remote work – 2 days per week.

• Convenient location in the City Center of Warsaw.

• Medical care, Insurance, Pension plans, MyBenefit, Lunch card.

• Friendly atmosphere and supportive work environment.

• Preferable start date: As soon as possible, with regard to the notice period.