Your responsibilities

• You will analyse existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.) with the target to internationalise processes and systems.
• This includes also the introduction/implementation of new porcesses/ systems Therefor you will prepare, interprete and present analysis results with calcualtions of initial impacts (e.g., customer benefits, savings) as well as coordinate priorities in process changes and optimisations.
• You will also document processes and prepare test cases.
• With the responsibility to improve the Customer Journey, with a conscious balance between process quality, costs and impact on customers you will shape the international CCM.
• Customer Care Management is an international matrix organisation in which you will work together with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or a practical training with a commercial focus.
• You are experienced in using common process management and optimisation methods and you are also familiar with customer service processes.
• Also you have a very good process understanding and you are capable to work with existing KPIs to support process analysis.
• And you already have experience in process documentation.
• You have a minimum B2-level English proficiency and strong analytical and technical skills.
• You are a solution-focused team player with good conceptual skills.
• And of course you have a strong customer focus!
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.

What we offer

• Work in an international company.

• Stable employment under an employment contract.

• Co-financing for meals at the office.

• Private medical care package.

• Sports card at an attractive price.

• Life insurance on preferential conditions.

• Other social benefits.

• Seniority awards.