Your responsibilities

• Provide high quality service for incoming calls, emails and requests from customers and prospects related to leads, quotes or orders;
• Qualify and manage leads, ensuring they are entered into the CRM system accurately;
• Create selected quotes, follow-up, revision and closing;
• Support sales activities for an assigned group of Field Sales Representatives by providing the appropriate level of support for product inquiries, offer generating, order review, order status and problem resolution;
• Plan visits for Field Sales Representatives;
• Provide technical support (based on available documentation) for ongoing projects;
• Select and configure of appropriate solutions to customer requirements;
• Prepare of tender documentation;
• Manage all business-related activities using SAP CRM system;
• Participate in the organization of trade fairs, seminars, industry conferences;
• Interaction with Shared Business Center, solving issues and supporting proper information workflow;
• Supporting OMS/SCM team locally.

Our requirements

• 🔹Minimum 2 years of experience in customer service, sales, call center, or related areas,
• 🔹Required educational background in Engineering, Science, or equivalent technical education, or demonstrable technical experience*,
• 🔹Very good communication skills (verbal and written),
• 🔹Customer focus and orientation on results,
• 🔹Strong interpersonal skills and influencing ability,
• 🔹Understanding of sales process with basic project management skills,
• 🔹Good level of English (B2) and Polish (C1) (both oral and written).
• *Possession of technical education or technical experience is essential in addition to the required 2 years of customer service experience. This technical background will enable you to effectively learn about our products and/or services.

What we offer

• Stable working conditions based on employment contract (umowa o pracę);

• Annual reward;

• Festive benefits paid in April and December;

• Flexible working hours in hybrid work model (3 days at the office per week);

• Professional sales and products’ oriented training plans supporting individual career development;

• A diverse and inclusive workplace,

• Medicover medical care with basic dental package,

• Possibility to extend medical care to the Damian Medical Center,

• Possibility to extend medical care to family members,

• Life insurance with possible extension for your family members,

• Festive benefits paid in April and December,

• Medicover sport card,

• Language courses,

• Wellbeing activities,

• Fruity Wednesdays,

• Cultural events for employees and families,

• Space for your initiatives, charity & CSR actions,

• Discounts for meals and beauty products at the our Business Park.