Your responsibilities

• Analyze and resolve technical issues related to custom PwC ITSM solution (IT service management solution / ticketing system) and Alteryx workflows supporting financial end of month closing process.
• Provide 2nd line support and resolve tickets.
• Configure ITSM solution by working with JSON files.
• Modify Alteryx workflows.
• Conduct problem analysis to diagnose issues and understand root causes.
• Collaborate with 1st-Level support and 3rd-Level support teams to ensure timely resolution of issues.
• Execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Our requirements

• Experience in IT support.
• Basic understanding of Alteryx.
• Familiarity with Git.
• Technical affinity for changing the JSON files.
• Good knowledge of MS Office (especially MS Excel, MS Word and MS PowerPoint) and MS Sharepoint.
• Good command of English, both spoken and written.
• Good communication and interpersonal skills, with the ability to interact effectively with diverse teams and stakeholders - service team, development teams, product owners, service solution designers, architects, business representatives.
• Problem-solving and analytical skills.
• Organized and structured.

Optional

• Basic understanding of SAP.
• Basic understanding of Accounting.
• Understanding of ITSM (IT Service Management).
• Knowledge of German.

Technologies we use

What we offer

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker,

• Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,

• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,

• 3 paid hours for volunteering per month,

• Additional paid Birthday Day off,

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.