About the project

• Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the Danish line. In our team, you'll have plenty of chances to share your ideas and learn new things.

Your responsibilities

• Provide 1st and 1.5-level support for systems and devices, including remote troubleshooting via SCCM
• Educate and guide end users through problem-solving and process improvements
• Prioritize, manage, and document incidents and service requests in the ITSM tool
• Analyze and escalate unresolved or severe IT incidents to higher support teams
• Act as an escalation point for urgent IT issues

Our requirements

• Fluency in English and at least B1 level in Danish
• Proficiency with MS Office and Outlook tools
• Excellent communication, analytical, and organizational skills
• Strong problem-solving and task prioritization abilities
• Collaborative, team-oriented mindset

Optional

• Professional experience in Service Desk/Customer Service Department
• General understanding of ITIL Methodology
• Familiarity with one or more of these tools: ServiceNow, KCS - Knowledge Centered Service, Microsoft O365

Technologies we use

What we offer

• Training and professional induction into the new position

• Financial support of your education

• Medical care & life insurance

• Additional benefits like gym card, vouchers, travel points or cinema tickets etc.

• Scandinavian working style & no dress code

• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam

• Referral program for employees

• Employee assistance program (legal, psychological, health, financial consulting, etc.)

• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

• … while in the office you can also use some of below:

• Modern office space with a beautiful view and high standard furniture (i.e. adjustable desks)

• Chill-out rooms with X-box, pool table, board games, football table and swing