Your responsibilities

• Be the first point of contact for premium customers needing help with travel – via phone or chat.
• Guide them through booking flights, using online services, choosing payment methods, or enjoying loyalty perks.
• Step in and solve problems when travel plans go off track – your support will truly make a difference.
• Use whichever channel works best – phone or chat – to resolve issues quickly and efficiently.
• Leave a lasting impression by being the friendly, helpful person they remember.

Our requirements

• Fluent Korean (C1) and very good English (B2) are a must.
• A positive attitude and a calm, patient approach – even on busy days.
• Great listening and communication skills – clear, confident, and helpful.
• Ability to stay organized and manage multiple tasks with ease.

What we offer

• After 6–9 months of onboarding in the office, enjoy a hybrid work model (50% from home – yes, your couch counts!).

• A chance to work with SAS – one of the most respected 5-star Nordic airlines.

• Relocation package

• A strong benefits package: private medical care (LuxMed), life insurance, and access to MyBenefit cafeteria system.

• Referral bonuses – get rewarded for bringing your friends on board!

• Full training provided – no need to be an airline expert from day one.

• Opportunities for fast career growth in a dynamic, international environment.

• Daily collaboration with colleagues from around the world – broadens your cultural perspective.