Your responsibilities

• 1. Relationship Management:
• - Develop and maintain strong, long-lasting customer relationships.
• - Act as the primary point of contact for assigned customers.
• - Address customer needs and concerns promptly and effectively.
• 2. Current Business Maintenance:
• - Oversee day-to-day business operations both internally and customer-facing.
• - Coordinate with internal teams to ensure customer requirements are met.
• - Manage any customer related queries.
• 3. Commercial Support to Forecast and Changes:
• - Support forecasting activities and adjust plans as necessary.
• - Communicate changes in forecasts or business plans to relevant stakeholders.
• - Collaborate with customers to understand and accommodate their changing needs.
• 4. Business Overview:
• - Provide regular updates on business status and performance to customers.
• - Prepare and present business reviews and reports.
• - Monitor key performance indicators and implement improvement initiatives.
• 5. Cost Recovery/Sundry:
• - Identify opportunities for cost recovery and implement initiatives.
• - Manage cost-related issues and negotiate solutions with customers.
• - Ensure all sundry expenses are accounted for and recovered appropriately.
• 6. Contract Adherence:
• - Ensure compliance with contract terms and conditions.
• - Monitor contract performance and address any deviations.
• - Coordinate contract renewals and amendments as needed.
• 7. Customer Change Requests:
• - Participation in customer change requests process.
• - Assess the impact of changes and communicate with relevant stakeholders.
• - Costing and quoting of changes to the customer
• 8. Price Increase:
• - Develop and implement strategies for price increases.
• - Calculation of costs and analyze of data receipt from other departments
• - Communicate price changes to customers and handle negotiations.
• - Monitor market trends and adjust pricing strategies accordingly.
• 9. Product Lifecycle Initiatives:
• - Support product lifecycle management activities.
• - Collaborate with customers on product development and discontinuation.
• - Ensure smooth transitions during product lifecycle changes.

Our requirements

• Bachelor’s degree in Business Administration, Economics, Marketing, or a related field.
• Minimum of 5 years of experience in account management, preferably in medical device or pharmaceutical industries.
• Advance English in speaking and writing.
• Strong understanding of contract manufacturing processes and industry standards.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.