Your responsibilities

• Tasks:
• As a Technical Support Agent with HCL Technologies, you will perform a support role for the French&Italian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
• Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
• Daily Activities:
• • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• • Route problems to internal support group
• • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• • Administer and provide User Access in various systems
• • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Our requirements

• Soft Skills:
• • Excellent communication and conversation skills (both verbal and written)
• • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• • Ability to acquire new information quickly and the willingness to do so at all times
• Technical Requirements:
• • Understanding of the IT environment and readiness to learn new processes and technologies
• • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• • ITIL knowledge would be an asset
• Language Requirements:
• • French – at least B2
• • English – at least B2
• • Italian– at least B2

Technologies we use

What we offer

• • Life insurance
• • Private healthcare
• • MultiSport Card
• • Clear career path in a growing multinational organization