Your responsibilities

• Analyzing disputes coming from the issuing banks and taking the right decisions in accordance with the rules and regulations of different card schemes (Mastercard, Visa, Diners, UnionPay, JCB)
• Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
• Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner
• Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints

Our requirements

• Very good (at least B2+) written and verbal business communication skills in German, and good English
• A technical approach with excellent attention to detail
• Strong customer focus
• Great interpersonal and communication skills
• Problem-solving mindset, analytical and troubleshooting skills
• Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
• Experience in Chargebacks/card disputes will be a strong asset; otherwise general experience in customer service including especially complaint handling

What we offer

• Private medical & life insurance

• MyBenefit Platform

• Holiday allowance

• Referral program

• Public transportation allowance

• Meal allowance

• Annual bonus