Your responsibilities

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers.
• Answer inbound calls and emails within guidelines/goals established by the client and contact center management.
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database.
• Provide friendly and efficient service.
• Be a first point of contact to handle and resolve customer issues.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

Employer requirements

• You are fluent in German (B2/C1) and English is not foreign to you (B2).
• You demonstrate high personal culture.
• MS Office package has no secrets for you.
• You are a motivated person and eager to develop.

What employer offers

• A chance to develop.

• Attractive social packages.

• Work from a modern office in Gdańsk/Kraków/Warszawa.

• Great atmosphere in a close-knit team.

• Extra bonuses.