Your responsibilities

• Lead the transition of new business requestable services into the Service Delivery or other Cybersecurity Technology & Engineering teams as appropriate, ensuring that all resource, documentation and training requirements are met. Collaborate with the Cybersecurity Service Management team, Capability and Service Owners, to maintain up to date, prioritized, backlog of new services, enhancements and bug fixes to be developed in Service Now.
• Facilitate discussions and collaboration between teams both within and outside of Cybersecurity to develop designs and drive progress of Service Now development items through to completion.
• Coordinate UAT testing of new developed services or enhancements to identify possible bugs. Identify and implement opportunities for automation and streamlining processes, improving both the customer and fulfiller experience.
• Facilitate communication and user adoption strategies for newly onboarded services. Maintain a stakeholder registry and ensure regular communication is issued to all stakeholders regarding the progress of Service Now design and development activities.
• Present finalized solution designs to the Design Authority for formal review and obtain requisite approvals to proceed with implementation. Responsible for the governance of Service Delivery recertification activities, including the recertification of Cybersecurity Technology & Engineering Service Catalogue entries and process documentation.
• Oversight of other governance activities which support Cybersecurity Technology & Engineering capabilities, which may sit outside of Cybersecurity, such as Third Party Network Connections.
• Support Business Requestable service owners with reporting requirements. Maintain up-to-date knowledge of relevant security frameworks, standards, and best practices.
• Ensure information security requirements are adhered to globally by ensuring effective compliance and measures are in place.

Our requirements

• Understanding basic Cybersecurity concepts like CIA triad, Data Classification, Data at Rest, Data in Motion, Data in Use, why we implement cryptography etc.
• Project Management or Business Analysis skills and experience.
• JIRA and Confluence working experience.
• Microsoft Visio working experience.
• Nice to have Agile or Scrum experience, good to have ServiceNow working experience.
• Knowledge about continuous improvement.
• Proven experience in gathering requirements and UAT testing.
• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools.

What we offer

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN)

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking