Your responsibilities

• Provide Level 1 support for SAP Ariba, including issue resolution, answering user queries, and addressing functional "how-to" questions
• Triage and document incidents using the ServiceNow platform, escalating to next Level support
• Ensure timely and effective communication with end users, maintaining high customer satisfaction.
• Support users in Balkan Region.
• Provide additional local language support for CEE Countries when applicable.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Collaborate with internal teams and stakeholders to resolve recurring issues and improve support processes.

Our requirements

• Very good English and Croatian/Serbian language skills (minimum C1 level) - a combination would be a distinctive advantage
• Min 1 year of previous experience in application support, help desk, or similar IT service role, ideally in SAP Ariba or a comparable procurement platform.
• Strong customer service orientation and communication skills

Optional

• Familiarity with ITSM tools such as ServiceNow.
• Basic knowledge of SAP Ariba Upstream (Sourcing, Contracts, Supplier Management) and Downstream (Procure-to-Pay) processes.
• Experience supporting multinational users or customers.

Technologies we use

What we offer

• Hybrid work (50/50) from our Warsaw office

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).