Your responsibilities

• Processing orders using company internal tools (creation, modification, cancellation, follow-ups, quotes) in a timely manner (within SLA) according to Franke quality standards
• Handling customer inquiries related to orders, products and services in a clear and customer-centric way
• Managing product returns and claims
• Active participation in process improvement projects
• Providing first level product support to customers
• Verify and collecting missing information
• Creating and updating proper process documentation
• Support on newcomers onboarding and cross internal trainings
• Support of service scope expansion
• Creating field service orders
• Meeting or exceeding department targets and KPI’s
• Behave as a subject matter expert and support for other Team members

Our requirements

• High level of customer and solution orientation
• 3-5 years of experience in Customer Service or similar (partial experience in Franke is an advantage)
• Strong attention to detail and accuracy
• Ability to work independently and within a team
• Decision making and problem-solving attitude
• Willingness to learn quickly
• English min. B2 level
• German min. B2/C1 level

What we offer

• Contract of employement (umowa o pracę)

• A chance for professional development

• Work in an international environment where English is the main language of communication

• Office location – quick and convenient public transport, near Warsaw West Station

• Flexible working time (from 7AM to 5:15PM)

• Home office options up to 60% (Mandatory minimum of 2 days per week in Warsaw office)

• Social benefits such as:

• Benefit platform

• Medicover private medical care

• Multisport Card

• Life insurance

• Discount for Franke products

• E-learning platform

• Co-financing of glasses

• Co-financing of 14-day holidays (’Wczasy pod gruszą’)