Your responsibilities

• Provide top-notch customer support via phone, email, or chat for the customers of a known smartphone brand
• Understand customer needs and offer clear, effective solutions
• Handle inquiries and complaints with empathy and professionalism
• Follow predefined workflows and channel-specific procedures
• Participate in testing/launching/implementing new working products or tools

Our requirements

• German (B2/C1) – spoken and written
• English (B2) – enough to collaborate with your teammates
• Confident computer skills – including Microsoft Office
• You're a regular smartphone user
• Friendly communication style, patience, and attention to detail

What we offer

• Competitive salary + meal vouchers

• Extensive training to help you onboard

• Work from our modern, stylish office in Stary Browar, Poznań

• Small, friendly team where your contributions are noticed

• Relax in our chillout zone with table football, Nintendo, and more

• Private medical insurance to keep you covered

• Vacation allowance, Holiday bonuses, and other perks from our Social Fund

• Peer recognition program to celebrate your hard work

• Learning & development programs to help you grow

• Access to Multisport Plus card for fitness and wellness