Your responsibilities

• Providing front-line support to our clients across phone, email, web chat and social media
• Answering queries from our client base on all of our products and platforms
• Resolving trade queries and disputes
• Dealing and executing trades for our clients over the phone (after a relevant training)
• Providing clients with technical support with our front-end platforms and chart packages
• Conducting audit checks and client administration tasks
• Participating in and running various local and international projects or initiatives

Employer requirements

• A degree-level education

• Fluent competency in Italian

• Fluency in English

• Excellent interpersonal and communication skills

• A logical and analytical approach to problem solving

• Confidence to employ basic maths skills, particularly mental arithmetic.

• Good organization skills

• Attention to details

• Strong experience in MS Office

What employer offers

• Competitive salary

• Hybrid working model

• Private healthcare for you and your family (Medicover)

• MyBenefit system (you can choose: Multisport card, vouchers etc.)

• Life insurance (Generali)

• Unlimited LinkedIn Learning access

• 2 additional days off a year for voluntary work

• 1 additional day off to celebrate your birthday :)

• Professional development and growth opportunities

• Work with an international, diverse and talented team

• and more