Your responsibilities

• Workflow Coordination:
• Manage and streamline daily operations across 23 business line groups handling complaint intake.
• Assign and prioritize tasks to ensure timely and efficient completion of work.
• Monitor key performance indicators (KPIs) and operational metrics.
• Prepare and lead monthly performance scorecard meetings for Intake team members.
• Collaborate with managers and stakeholders to support company-wide initiatives and projects.
• Administrative, Engagement & Communication Support:
• Maintain and update distribution lists, org charts, team listings, and SharePoint content.
• Provide backup support for lead admin duties, including executive support.
• Plan and coordinate onsite and virtual employee events.
• Communicate event details and gather feedback to improve future planning.
• Create newsletters, announcements, and presentations for internal events.
• Track attendance and engagement metrics to generate insights.

Our requirements

• Strong administrative skills with high attention to detail.
• Excellent verbal and written communication.
• Customer-focused with strong service orientation.
• Ability to manage multiple tasks and meet deadlines.
• Analytical and problem-solving skills.
• Comfortable interpreting data and resolving exceptions.
• Proficient in Microsoft Office and SharePoint.
• Organized, adaptable, and technically capable (e.g., content creation, SharePoint updates).
• Outgoing and enthusiastic—an ambassador for employee engagement.

What we offer

• The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.