Your responsibilities

• Supporting hotel industry professionals by answering their questions and assisting with everyday challenges
• Communicating daily with international clients—primarily in English—via phone, email, and chat
• Helping customers solve issues related to our system (don’t worry, we’ll teach you everything you need to know!)
• Making sure each customer feels heard and supported with a positive experience
• Cooperating with internal teams to find the best solutions for customers
• Passing complex cases to the technical team when needed—your job is to understand the issue and guide the customer, not to code!

Our requirements

• You speak fluent German or Japanese
• You have experience in the hotel industry (front desk, reservations, or operations)
• You’re a strong communicator and problem solver
• You enjoy working in a team and bringing positive energy
• You have a keen eye for detail and a proactive approach
• You’re eager to learn (we’ll teach you the technical side!)

Optional

• Knowledge of English, Spanish, or French
• Experience in troubleshooting or technical support
• Previous work in hotel reservations or operations

What we offer

• Flexible working hours

• Full benefits package: private medical care, sports card, life insurance, cafeteria card, English lessons, and more

• Opportunities for growth: co-financed training, certifications, and conferences

• Fun and friendly work environment: chill-out zones, games, team-building events, and company parties

• A fantastic team and a chance to work on an international enterprise-scale project