Your responsibilities

• You will provide best-in-class customer service and problem resolution to customer queries
• You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
• You will initiate, manage, answer, and solve customers’ queries
• You will professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
• You will assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms

Our requirements

• A C1 level of Danish, both written & spoken
• A B2 level of English, both written & spoken
• Proficiency with Microsoft Office applications, especially in Excel
• Standard Operating system understanding and Office tools knowledge
• Web-based applications and database operating acquaintance and skills
• Technical understanding

What we offer

• Competitive salary package & meal vouchers

• Social Fund (Christmas Bonus, Holiday Allowance, etc.)

• Employee Recognition

• The opportunity to work in a multicultural environment

• The opportunity to work from home - remote work

• Private medical insurance

• Access to Multisport Plus card

• Learning programs for your development

• Wellness activities for your wellbeing