Your responsibilities

• Role overview
• As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! 🚀🎮
• Requirements
• What are we looking for? Our Content Moderator has a knack for the following skills:
• Communication:
• • Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.
• • Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.
• Analytics:
• • Audit and assess interactions, ensuring they are rated accurately based on their severity level.
• • Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.
• Leadership:
• • Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
• • Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
• • Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.
• • Accountability and responsibility, taking ownership of assigned tasks and delivering results.
• • Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.
• • Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.
• Business:
• • Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
• • Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.

Our requirements

• Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.
• Mastery in C1-C2 level Dutch proficiency.
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.

Optional

• Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during your spare time.

What we offer

• We want to make sure you have everything you need to work efficiently — that’s why we offer remote work with all the necessary equipment provided, including a computer, keyboard, headset and mouse. You’ll also have the option to visit our office at the Global Office Park in Katowice!

• We want you to stay healthy and happy - so we offer the attractive benefits package including private medical care option, My Benefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.

• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.

• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!

• We want you to be a part of our community - so we offer the unique chance to look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!