About the project

• We're hiring on behalf of an innovative European tech company that’s transforming how frontline teams across 150+ countries connect, collaborate, and get work done—without relying on traditional communication channels like email. Their mission is to empower businesses to unlock productivity and engagement through modern, adaptable digital tools.
• As a Product Operations Manager, you’ll sit at the intersection of product, engineering, and go-to-market teams. Your mission: make product development smoother, smarter, and more impactful. From running high-leverage rituals to coordinating complex initiatives, you’ll ensure everything flows — from roadmap updates to release delivery. You’ll play a pivotal role in driving operational excellence across the product org, while embedding a culture of continuous improvement.
• Stack: B2B SaaS product management and analytics tools
• Working model: Hybrid from Krakow (2x weekly from the office) - open to negotiate fully remotely
• Location: Krakow, al. 29 listopada

Your responsibilities

• Run the product operating system
• • Design and lead shared rituals, cadences, and templates to let PMs focus on building, not coordinating.
• • Maintain up-to-date, visible, and consistent product roadmaps; ensure alignment with Sales, CS, and Marketing.
• • Clean and organize tooling; define clear metrics that drive prioritization.
• • Administer the product-tool stack, monitor KPIs like NPS and adoption, and build dashboards that tell the full story.
• Orchestrate strategic product initiatives
• • Manage end-to-end project delivery for complex product programs — from scoping to execution.
• • Partner with other Ops teams (e.g., EngOps, RevOps) to ensure smooth integration into company-wide rhythms.
• Champion a customer-feedback flywheel
• • Create scalable systems for collecting and routing feedback across CS, Support, and Product.
• • Feed insights into planning processes and ensure customer-facing teams are kept in the loop.
• Drive continuous improvement
• • Facilitate retrospectives and evaluate the ROI of process changes.
• • Share data-informed recommendations to improve product delivery speed and quality.

Our requirements

• 3+ years of experience in Product Operations within a B2B SaaS environment.
• Demonstrated success in managing cross-team initiatives with multiple stakeholders.
• Skilled at turning product data into actionable priorities.
• Experienced in configuring product tools and maintaining process hygiene.
• Able to build playbooks and implement lightweight yet effective workflows.
• Exceptional communicator with fluent written/spoken English.
• Comfortable in ambiguity; brings structure to fast-paced environments.

Optional

• Experience scaling Product Ops from the ground up.
• Familiarity with automation tools or BI (SQL, low-/no-code).
• German proficiency (B2 level or higher).
• Degree in Business, Engineering, or related fields (optional but appreciated).

Technologies we use

What we offer

• Private healthcare via Luxmed

• Monthly reimbursement for phone & home internet

• Creative Allowance: 1 000 PLN gross/month

• Learning & Development budget: 1 500 USD/year

• Sabbatical Program: 1 month paid leave at 3, 6, and 10-year milestones

• Monthly cafeteria budget for sport cards or other perks