Your responsibilities

• Managing the flow of quality data in production and conducting analyses (e.g., Pareto) to identify areas for improvement and prioritize corrective actions (e.g., Poka-Yoke, Mistake Proofing).
• Handling customer complaints, prioritizing, and monitoring the effectiveness of corrective actions, including initiating and overseeing containment actions.
• Acting as the primary contact with customers (or Customer Service) to gather all necessary information regarding complaints.
• Collaborating with production, engineering, R&D, production planning, and logistics to coordinate the repair/rework/replacement of defective parts.
• Preparing and approving 8D reports and managing RMA completion.
• Monitoring KPIs (scrap, EOL, customer complaints, corrective actions, PPM) and initiating action plans to meet objectives.
• Responding to product quality escalations and supporting problem resolution.
• Organizing and overseeing firewall (CSL1) activities.
• Creating PPAP documentation.
• Monitoring and ensuring the effectiveness of defined corrective and preventive actions.
• Participating in product development processes and supporting NPD production processes and transfers.
• Conducting audits of processes and products to confirm compliance with internal standards and customer-specific requirements.
• Preparing quality documentation (procedures, flowcharts, FMEA, PDCA, plans, control instructions, acceptance criteria, quality alerts, 8D reports).
• Participating in the qualification of new processes and releasing “gates” for new projects.
• Supervising and updating acceptance criteria at workstations.
• Making decisions regarding production processes and products, including stopping and resuming production and shipments.
• Managing conditional approvals (NCDR, ECR).
• Participating in Gemba meetings and managing QRQC processes with production leaders/managers.
• Leading cost optimization projects and process improvement initiatives within the framework of Policy Deployment and “I Own Quality.”
• Conducting measurements using tools like calipers, micrometers, height gauges, and microscopes.
• Conducting analyses to confirm problems, identify root causes, and define critical CTQ features for finished goods.
• Monitoring statistical process capability indicators.
• Leading customer escalation meetings and delivering training for employees to ensure high-quality production processes.
• Adhering to HSE principles and undertaking other tasks assigned by the supervisor in line with the facility’s safety and operational goals.

Our requirements

• You are detail-oriented, results-driven, and capable of thriving in a dynamic, multitasking environment. You are passionate about quality and possess strong analytical and problem-solving skills to enhance production processes and ensure customer satisfaction.
• A higher technical education (preferred).
• At least 1 year of experience in a Quality and/or Engineering Department in a manufacturing environment.
• Practical knowledge of quality tools and methodologies: 8D, PDCA, FMEA, 5Why, Ishikawa.
• Familiarity with ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards (optional).
• Proficiency in English (minimum B2 level).
• Strong multitasking abilities and adaptability in a fast-paced environment.

Optional

• Advanced Degree: A master's degree in engineering or a related field is preferred.
• Professional Certifications: Certifications like CQE (Certified Quality Engineer) or Six Sigma Black Belt are highly desirable.
• Extensive Experience: At least 3 years of experience in a Quality or Engineering role in a manufacturing environment.
• Standards Knowledge: Familiarity with ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards is a plus.
• Bilingual Skills: Proficiency in an additional language besides English is preferred.