Your responsibilities

• We’re looking for a bilingual (French & English) Customer Support Specialist to join our team in Poland. But this isn’t your typical support role. At Shares, Support is an essential part of how we design, scale, and improve our products. We’re building a new kind of support function; one that’s fast, efficient, and deeply integrated with automation, product development, and compliance.
• You’ll be on the frontlines with our users (both retail and business), but you’ll also be behind the scenes, shaping what support should look like in a modern fintech. We’re looking for people who care deeply about customer experience and who are excited to help us build scalable, smart, and proactive support from the ground up.
• Responsibilities:
• - Support Shares users via chat and email, providing clear, accurate, and timely help
• - Validate customer documents and accounts in line with regulatory and internal standards
• - Investigate account activity and flag suspicious or potentially abusive behavior
• - Engage with customers via social media when needed
• - Test new features and provide structured feedback to Product and Engineering
• - Work closely with Compliance, Product, and Tech to improve tools and workflows
• - Identify common issues and help design automations or improvements to reduce friction
• - Contribute to internal projects that improve support quality, efficiency, and knowledge sharing

Our requirements

• - Fluency in French (for customer support) and English (our working language)
• - Experience customer support (at least 1 year)
• - Adaptability to shift work, including evenings
• - A passion for problem-solving and a customer-first attitude
• - Strong communication skills and calmness under pressure
• - A proactive mindset; you’re not here just to answer questions, but to fix root causes and build better systems
• - Curiosity about the world of fintech, investing, and automation
• Nice to have:
• - Experience in fintech, compliance or fraud operations
• - Interest in investing, trading, crypto, or financial markets
• - Ideas or experience in support automation, tooling, or process design

What we offer

• Attractive remuneration 💰

• Stock Options of the company (you can own part of the company) 💸

• Sponsored LuxMed package 👩‍⚕️

• Access to MyBenefits platform (incl. Multisport Plus) 🤸

• Pyszne Pay (a monthly allowance to spend on pyszne.pl) 🍽

• Fully remote work 🏡 (possible to work at the office in Kraków)

• Truly international work environment 🌐

• An opportunity to join a rapidly expanding startup from its early stages 🚀