Your responsibilities:

• Deliver written customer support via email for the Italian market.

• Investigate and resolve customer issues by reviewing past interactions and using internal tools.

• Process manual refunds and address GDPR-related complaints with care and accuracy.

• Ensure every customer interaction is professional, empathetic, and solution-focused.

• Work with multiple systems efficiently while maintaining a high level of precision.

Our requirments:

• Fluent Italian (C1) and English (C1) – both written and spoken.

• Excellent communication skills and the ability to clearly explain solutions.

• Strong analytical and problem-solving mindset.

• Patience, empathy, and emotional resilience.

• Typing speed of 150+ keystrokes per minute and solid computer literacy.

• Availability for full-time on-site work in Szczecin.

We offer:

• Employment based on a labor contract

• Salary: 7 560 PLN gross per month

• Engaging trainings

• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days

• Talent Development Program: a transparent career paths and promotions

• CNX Academy: with mentoring program

• CNX University: with unlimited online trainings available

• Refer a friend: bonus for recommending a friend up to 4000pln

• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite

• Modern office in the heart of Szczecin center