Your responsibilities

• Dive deep into our client’s platform and become the go-to expert.

• Deliver top-notch product support, partnering with customers to resolve issues via email and chat.

• Communicate clearly and effectively with both tech-savvy users and those who are new to the game.

• Tackle software issues and resolve escalated complaints with flair.

• Keep our customers smiling with your thoughtful and effective communication.

• Document every troubleshooting step and problem resolution like a pro.

Our requirements

• A communication maestro who excels in both written and verbal skills.

• A passionate problem-solver who loves helping customers.

• Fluent in English (C1 level).

• Self-driven, eager to learn, and a team player.

• Quick to adapt to shifting priorities without breaking a sweat.

• A logical thinker with a keen eye for details, able to methodically solve problems.

• Packed with soft skills—empathy, patience, and active listening are your superpowers.

• Familiar with (or can quickly master): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.