Must have

• IT Support

• Helpdesk

• macOS

• Windows 11

• problem-solving skills

• communication skills

• Polish (C2)

• English (B2)

Requirements description

• minimum 1 year of experience in an IT Support or Helpdesk role
• solid working knowledge of either macOS or Windows 11
• ability to effectively use knowledge bases and technical tools
• quick learner approach with strong problem-solving skills
• proficiency in technical English (min. B2+ written and spoken)
• excellent command of the Polish language (native or near to native)
• strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software

Offer description

Are you a tech-savvy problem-solver at the beginning of your IT career? Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we’d love to have you on board as a Junior IT Support Specialist at GetResponse. Learn fast, grow strong, and join a team that values your curiosity and drive!

Your responsibilities

1. troubleshooting and resolving hardware and software issues reported by GetResponse employees
2. maintaining and managing IT hardware
3. administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
4. managing SaaS tools and software licenses
5. assisting with the onboarding of new employees by preparing and configuring necessary IT resources
6. providing technical support and cooperation across various departments and teams

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