Must have

• Storage

• LAN

• WAN

• Communication skills

• PowerPoint

• Excel

• System integration

• English (C1)

• German (C1)

Requirements description

Skillset, Knowledge & Abilities:

• Skills: Basics of electrical engineering: Ohm's law, direct current, alternating

current, electrical circuits, electrical components.

• PV/Solar technology and systems: PV/Solar- inverters, -modules, -monitoring &

control, as also storage and e-mobility systems, standards and normative

requirements.

• Basic knowledge of mathematics: Basic arithmetic operations, basic

quantities/units, multiples and parts of units, mathematical signs.

• Telecommunication: Network technology, interfaces (IP LAN/WAN, Wi-Fi,

Bluetooth, RS485), internet web browsers.

• Customer focus and a service-oriented attitude are required.

• Excellent interpersonal and communication skills are required.

• Proficiency in the languages described per supported country both written and

verbal, is required.

Knowledge & Ability:

• Good overview of the SMA Solar Technology product families Home & Business

Solutions

• Good knowledge on hardware and software (PC/Peripherals)

• Ability to communicate on the phone and online with customers while taking

detailed notes is required

• Ability to communicate on the phone and online with customers while taking

detailed notes is required

• Ability to work individually as well as part of a team.

• Ability to continue learning, using manuals and SMA trainings and presentations.

• Ability to analyse and solve technical problems and to protocol these steps.

• Ability to find out the root cause of a failure

• Ability to work under time pressure and stress.

• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Teams is

preferred.

• Attention to detail and a high level of accuracy

Possible candidate profile backgrounds are:

• Electronics Technician (electrically skilled person, based on DIN VDE 1000-10

qualified Electrician

• Electronics Technician for Building System Integration

• Plant Mechanic for Sanitary, Heating, and Air Conditioning Technology

• Information Electronics Technician

• Radio and Television Technician

• Possibly Mechatronics Technician

• Studies (even if not completed) in example in: Information and Communication

Technology, Electrical Engineering, Building Climate Technology, Mechanical

Engineering, Business Informatics, Climate System Technology, Computer

Science

• Sufficient prior experience in comparable projects (with proof).

Required languages:

German – min. C1

English – Advanced (B2-C1)

Your responsibilities

1. Maintains the technical after sales support of the Service Line and uses communication and troubleshooting skills to provide customer support to mainly electrical PV installers / PV professionals of SMA Solar Technology AG. Provides technical support on several SMA product and customer groups.
2. Resolve >90% of your contacts without involving other people.
3. Ability to follow technical troubleshooting guides and technical knowledge to determine technical / procedural resolution or escalation path.