Requirements description

YOUR PROFILE

• Experience in IT Infrastructure, with emphasis on operational management
• Clear commitment to Service Management Framework approach to IT Infrastructure management essential, previous experience strongly desirable
• ITIL V3 or V4 Foundation Certificate would be an advantage
• ITIL Intermediate would be an advantage
• Experience in using a Change Management system
• Experience in dealing with technical and non technical teams
• Good knowledge and experience of how to manage SLA’s and KPI’s
• Ability to update existing process documentation and training materials
• Strong interpersonal and communication skills
• Work well with teams
• Analytical thinker with strong leadership skills
• Ownership mentality
• Ability to work under pressure
• Excellent Presentation Skills
• Fluent English and German both verbal and written

Offer description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

The Change Manager undertakes management of changes, ensuring that they are logged, progressed, updated/authorized and actioned/resolved within the scope of the Service Level Agreement, ensuring that all necessary parties are informed and involved in the process. Prepares reports on statistical information.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!

Your responsibilities

1. Drive actions that increase the percentage of changes that are implemented correctly first time
2. Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt
3. Ensure that all changes are managed as planned within the timescales agreed with the change requester
4. Escalate any changes which are damaging the quality of the Capgemini Outsourcing NA service
5. Ensure all changes comply with internal Capgemini controls and customer/regulatory controls
6. Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System

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