Must have

• Operating system

• macOS

• Networking

• Ukrainian (Fluent)

• Polish (B1)

Requirements description

• 1 year of experience in a Service Desk / System Administrator / Help Desk role;
• Computer skills at an "Administrator" level;
• Experience configuring and installing operating systems (Windows / MacOS);
• Experience setting up software and data encryption (BitLocker / FileVault);
• Procurement of computer equipment;
• Support for computer repair processes;
• Ability to perform preliminary diagnostics of equipment independently;
• Networking knowledge at a "Proficient User" level;
• Ability to work with peripherals.

Offer description

UPSTARS – a product IT company where both people and brands take off. Our main focus is on technological solutions and B2B services for international clients. We launch stellar projects in the iGaming sector that receive recognition and top ratings in industry rankings ✨

And yes, supporting a legal and transparent market in Ukraine is a must, which is why we were the third company in the country to obtain a B2B license to provide services in the gambling sector.

In 2025, we are actively scaling both our projects and our dream team. To strengthen our Service Desk team, we are looking for a IT Support Specialist (Service Desk Manager) in Warsaw.

🌟 Our Advantages:

• We boldly take on “star” tasks because they reveal our potential;
• We speak directly and simply, even about complex topics;
• We dislike bureaucracy and outdated approaches – we value freedom of action;
• We have our own capabilities to create technological solutions from scratch;
• We use cloud storage, Kubernetes, and other elements of digital maturity;
• We automate routine tasks to dedicate more time to development and professional growth within the company;
• We offer a clear career path with Performance Reviews, training, mentoring programs, and opportunities to test other technologies on additional projects;
• A values-driven team – we work together, relax together, and do good deeds together.

🌟 What we offer:

• Work where it’s comfortable and safe – in the office or remotely;
• Official employment in Ukraine or Poland – we’ll support you with bureaucratic processes and documentation;
• 20 working days of paid vacation, public holidays, and sick leave – we value work-life balance;
• Medical insurance at top clinics and coverage for psychologist sessions via the Pleso platform;
• Benefit Cafe – spend monthly funds on your preferences, hobbies, sports, etc.;
• Events – participate in workshops, team-building activities, and corporate parties;
• Learning tailored to your needs – individual budget for courses, corporate English, workshops, and online library access.

And one more important thing:

❗️ We do not have clients using our products or services on the Ukrainian market.

❗️ We do not work with clients from the aggressor country’s market or any other Russian-speaking markets.

Do you have the drive and desire for constant growth and new knowledge? Want to actively participate in the product creation process? Let’s get acquainted! 😉

Your responsibilities

1. Full participation in onboarding new employees in Europe (provision of internal access, technical onboarding);
2. Technical support for company employees (handling tasks through the ticket system, communication via internal messenger);
3. Technical maintenance of the Warsaw office, including on-demand support for users within the office;
4. Remote duty once a month (7 days/nights, communication via duty Telegram, assistance via remote desktop applications);
5. Assistance with inventory and equipment tracking, procurement, and shipping across Europe;
6. Sending and receiving equipment for employees, with prior or subsequent setu

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