Must have

• macOS

• iOS

• SaaS

• Cloud solutions

• Google Workspace

• Atlassian Stack

• Slack

• Office 365

• Azure

• MDM Solutions

• Communication skills

• English (C1)

Nice to have

• API

• Python

• Polish

Requirements description

We encourage you to apply if you have:

• At least 1–2 years of experience in a similar IT support role.
• Hands-on experience and troubleshooting skills for both hardware and software issues, with a strong focus on Mac computers (macOS) and iOS devices.
• Ability to work independently, manage and prioritize tasks effectively, and escalate more complex issues to senior IT staff when necessary.
• Experience in supporting and helping manage SaaS and cloud solutions such as Google Workspace, Atlassian stack, Slack, O365, and Azure.
• Experience in administering MDM solutions (e.g., Jamf, Intune) and are willing to develop your expertise in this area.
• Knowledge of API usage and Python is a big plus.
• Great English communication skills (both spoken and written). This is highly essential to support your colleagues - we’re a team of 25+ nationalities!
• You are open to working in a hybrid model, coming to our office in Kraków(2 days/week).
• You are willing to travel to other Unit8 locations.
• Y ou are eligible to register as a sole trader (self-employment) in Poland.

Offer description

Who We Are

Founded in 2017, Unit8 is a fast-growing Swiss AI and data analytics consulting and services company dedicated to solving complex problems of traditional industries like automotive, chemical, financial services, manufacturing and pharma. We work with some of the biggest organisations in Europe to solve the challenges that directly affect their business - be it operations, finance, manufacturing or R&D. Since our foundation, we have successfully delivered more than 200 projects and have grown to 140+ talented individuals across 6 office locations.

Unit8’s mission is to drive the adoption of AI and Data Science in the non-digital industries and to help accelerate their digital transformation. Among its activities, Unit8 dedicates a part of its resources and time to projects that deeply matter to us, which includes collaboration on pro-bono and “engineering for good” causes.

What We offer

• Opportunity to shape the expansion of one of the leading Swiss data & AI consultancies
• Compensation package including base salary, yearly bonus based on the both individual + company performance
• Above the norm flexibility regarding when and from where you work as long as both client and internal commitments are met
• Work on cutting-edge data, AI & analytics topics (e.g., Generative AI) that have real impact across industries
• Dedicated time and budget for training and pro-bono projects
• 30 paid days off
• Private health care and Multisport
• Cross offices/company-wide frequent events (off-site or online) as well as quarterly budget to spend with the team on after-work activities

Your responsibilities

1. Technical Support:
2. Provide physical support to all Unit8’s locations when needed.
3. Provide first-line support to employees by diagnosing and resolving hardware, software, and network-related issues.
4. Respond to support tickets, calls, emails, or in-person requests in a timely manner.
5. Proactively identify recurring issues and recommend long-term solutions to improve system reliability.
6. Escalate complex issues to higher-level IT staff when necessary.

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