Must have

• Microsoft 365

• Networking concepts

• Communication skills

• Time management

• Windows

• English (B2)

• Polish

Nice to have

• macOS

Requirements description

• 2+ years of experience in an IT support or help desk environment is advantageous, though motivated entry-level candidates with relevant coursework or certifications are also considered.
• Basic Troubleshooting of Windows/macOS environments (software installation, OS updates, simple networking checks).
• Familiarity with Microsoft 365 (password resets, user account management) and common productivity software (e.g., Office apps).
• Exposure to remote support tools or ticketing systems is preferred.
• General understanding of basic networking concepts (Wi-Fi connectivity, checking cables, IP configuration).
• Strong Communication Skills: Clear written and verbal communication to document tickets and explain solutions.
• Team Player: Able to collaborate and escalate appropriately to Tier II/III teams.
• Time Management & Organization: Capable of juggling multiple tickets while prioritizing effectively.
• Proven ability to troubleshoot common end-user issues (password resets, printer problems, software errors) and document solutions.
• Advanced proficiency in English, both written and spoken (B2+).

Offer description

Why Join OneRail Poland?

• Innovation at its Core: Work on industry-leading technology that is shaping the future of logistics.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Join a team of talented engineers and industry experts.
• Exciting Challenges: Solve complex problems and contribute to impactful projects.
• Flexibility: We offer a flexible hybrid work style and flexible employment types to suit your needs, ensuring a work-life balance that works for you.
• Competitive Compensation: Attractive salary and benefits package.

Office location: Kraków, Poland

Work Style: hybrid (3-4 days / week from the office preferred)

Salary Range: 10 000 – 14 000 PLN/ month

Take the next step in your career and become a part of OneRail’s exciting journey!

Your responsibilities

1. Serve as the first point of contact for basic desktop, laptop, and mobile device issues.
2. Handle common tasks such as password resets, software installations, and troubleshooting peripherals (e.g., printers, monitors).
3. Monitor and respond to incoming tickets, phone calls, and emails.
4. Provide timely follow-up, log all interactions, and ensure users stay informed on ticket status.
5. Escalate more complex technical issues to Tier 2 or Tier 3 teams when necessary.
6. Offer initial troubleshooting for wired and wireless network issues (checking cables, basic Wi-Fi connectivity).

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