Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a new method for refining cod liver oil, and in World War One when his nephew led the supply of wound care products, to the present day, Smith & Nephew continues to pioneer health solutions.

Through our market leadership positions in Sports Medicine, Trauma, Orthopaedic Reconstruction and Advanced Wound Management, our 16,000 employees continue to improve outcomes and expand access, constantly striving to create value for healthcare professionals, patients, payers and shareholders.

Associate Dispute Resolution OTC (English & Portuguese speaking)

Associate Dispute Resolution OTC (English & Portuguese speaking)

Workplace: Wrocław

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

As a key player of the finance operations role in Smith+Nephew you will be responsible for shaping the Disputes Centre of Excellence. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements

What you will be doing?

• Resolve customer disputes in a timely manner, backed by appropriate documentation.

• Communicate resolutions to customers clearly and professionally.

• Coordinate queries with relevant internal departments.

• Analyze root causes of disputes and implement corrective actions.

• Maintain accurate dispute records and track resolution progress.

• Contribute to the accuracy of customer master data.

• Escalate unresolved issues to appropriate teams or managers.

• Proactively support and collaborate with other team members.

• Ensure compliance with policies and deliver quality checks and process improvements.

• Maintain operational documentation and provide process training when needed.

• Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.

What will you need to be successful?

• Minimum 2 years of experience in order management, customer service, or collections in an international setting.

• Understanding of end-to-end OTC processes and controls.

• Proven experience in process improvement.

• Intermediate Excel skills.

• Experience with SAP (advantage), GetPaid, EDI, or ESKER (a plus). Fluent English and Portuguese (spoken and written); Spanish- nice to have

• Excellent communication, decision-making, and relationship-building skills.

• Ability to thrive in a fast-paced, cross-functional environment

at Smith+Nephew we offer:

Private health

care | multisport

card | life

insurance

Subsidies for

trainings |

postgraduate

studies

Annual bonus |

sharesave plan |

going extra

miles program

Subsidized

meals and fruits |

integration parties

Possibility of

working

remotely |

flexible working

hours

Possibility of

growth in the global

life sciences

company

Caring,

collaborative

and courageous

business

environment

Relaxation

zones in the

modern

workplace

at Smith+Nephew we offer:

• Private health care | multisport card | life insurance
• Subsidies for trainings | postgraduate studies
• Annual bonus | sharesave plan | going extra miles program
• Subsidized meals and fruits | integration parties
• Possibility of working remotely | flexible working hours
• Possibility of growth in the global life sciences company
• Caring, collaborative and courageous business environment
• Relaxation zones in the modern workplace

Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

DOŁĄCZ DO NAS