Job description

We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions built on the ServiceNow platform.

In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.

We are supporting Employment Contract or B2B, depending on your preferences.

Responsibilities

• Drive requirement gathering and analysis
• Create User Stories / Requirements specifications
• Design and improve processes in ESM (ITSM and adjacent domains)
• Serve as a process subject matter expert to the customer and members of the team
• Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
• Create and maintain process documentation
• Participate in pre-sales activities and demos

Requirements

• Experience in designing and improvement of processes in ESM domain using process modelling tools
• Strong communication, negotiation and presentation skills
• Solid understanding of Agile methodologies
• Deep understanding of ITIL
• ServiceNow (or other ITSM tool)
• Flexibility in working directly with technical and business stakeholders on the customer’s side
• Experience with business process modeling and writing good documentation
• English at B2+ level

Nice to have

• MS Office suite

We offer

• We gather like-minded people:
• Engineering community of industry professionals
• Friendly team and enjoyable working environment
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities:
• Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Certification (GCP, Azure, AWS)
• Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
• English classes
• We cover it all:
• Stable income (Employment Contract or B2B)
• Participation in the Employee Stock Purchase Plan
• Benefits package (health insurance, multisport, shopping vouchers)
• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
• Referral bonuses
• Corporate, social and well-being events
• Please, note:
• The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
• We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.