Job description

Location: Remote (from Poland) Rate: 135–145 PLN/hour

Project Description

AI Developer (m/f/d) for Customer Care Platform

Contribute to the next generation of AI-driven customer engagement by implementing advanced GenAI solutions for enterprise platforms.

Project Technologies

Azure, LLM, Python

Must-Have Requirements

• Degree in Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent experience.

• Several years of AI and Machine Learning development, ideally within Customer Care domains.

• Strong proficiency in Python and NLP frameworks.

• Hands-on expertise with Azure AI services (e.g., Azure Machine Learning, Cognitive Services, Bot Services).

• Deep understanding of Azure cloud architectures and microservices.

• Proven experience with CI/CD pipelines and MLOps practices.

• Strong analytical mindset and advanced problem-solving skills.

Language Requirements

• English: B2 or higher

• German: Advantageous

Main Tasks

• Design, develop, and integrate advanced AI/ML solutions focusing on Generative AI (GenAI), large language models (LLMs), and multi-modal interfaces (chat, voice).

• Architect and deliver real-time, customer-facing AI agents for automated support, marketing, and transactional workflows.

• Build and maintain complex multi-model pipelines for inference, fine-tuning, chunking, and embedding-based retrieval (RAG) systems.

• Deploy, monitor, and optimize AI models in production using Kubernetes and Azure native services.

• Integrate GenAI agents with company APIs, backend services, and partner systems through MCP for dynamic tool use and data enrichment.

• Collaborate with DevOps engineers to implement scalable CI/CD pipelines, infrastructure-as-code, and secure automation of AI workloads.

• Evaluate and integrate open-source and commercial LLMs, embedding methods, and vector databases.

• Optimize prompt engineering and use orchestration tools (e.g., LangChain, MCP) for complex task execution.

• Develop robust model evaluation frameworks, A/B testing, and experiment tracking for iterative model improvement.

• Design privacy-centric AI workflows compliant with GDPR, including PII scrubbing and user consent management.

• Guide STT, TTS, and NLU/NLG integration into unified voice/chat solutions.

• Mentor junior team members, set internal best practices, and contribute to the GenAI technical roadmap.

Why Join Us?

• Work on impactful, multi-region platforms for well-known brands

• Join a close-knit, creative team where growth and partnership drive success

• Flexible experience level – mid or senior roles available; we’ll tailor responsibilities during the interview

• Fully negotiable rate after profile approval – let’s talk!

• Remote-friendly and supportive work culture

• Enjoy a range of exclusive perks designed to enhance your work comfort and well-being:

  • Short 14-day invoice payment term – fast, reliable payments to support your financial flexibility

  • Comprehensive private medical care package – access high-quality healthcare services when you need them

  • Access to the MyBenefit cafeteria platform – choose from a wide variety of benefits and perks tailored to your preferences