Job description

Must have knowledge in the following technologies:

• Citrix DaaS, Azure AVD and/or VMware Horizon,
• PowerShell an/or Python scripting
• Tools used for troubleshooting (PerfMon, Wireshark)
• Windows server OS 2019/2022 Windows 11 and AD/Entra ID environments
• FSLogix profile management

Core responsibilities include (but not limited) to the following:

• Infrastructure Management:
• Manage multi-user and single-user session machine catalogs for different user groups
• Install and configure VDI software on servers
• Deploy and virtualize applications
• Test and validate VDI functionality before deployment
• Monitor VDI server performance and resource utilization
• Troubleshoot connectivity issues related to virtual desktops and engage external vendors for swift resolution
• Manage and troubleshoot user profiles
• Migrate VDI workloads and upgrade master images used for catalogs
• Generate scripts and templates for automatic provisioning of resources
• Virtual Desktop Image Management:
• Creating and maintaining standardized virtual desktop images (gold images)
• Updating and patching virtual desktop images with latest security updates
• Managing different virtual desktop templates and content libraries for various user groups and ensure that these templates/images are synchronized with external sites
• Collaborate with stakeholders to assess VDI needs and improvements to image
• User Access Control:
• Provisioning and managing user access for virtual desktops and applications
• Access and permissions control
• Environment lockdown through policies
• User profile management and validating profiles are in sync between sites
• Security Management:
• Implementing security policies and procedures for the VDI environment
• Monitoring for security threats and vulnerabilities
• Vulnerability patch management of master images and static pools, ensuring compliance with security standards
• Managing user access controls and data encryption
• Manage policies within the Citrix DaaS
• Troubleshoot and Support:
• Works in tickets system to solve escalated issues
• Diagnosing and resolving issues related to virtual desktop access and performance
• Providing technical support to end-users and providing support for Tier 3 or Tier 2 groups
• Documentation and Reporting:
• Ability to compile network diagrams and flow charts
• Generating reports on VDI performance and usage metrics
• Maintaining detailed documentation of VDI configuration and troubleshooting procedures
• Manage and Create KB (Knowledge Base) articles used by Tier 1, Tier 2
• Provides documentation, processes and technical training to Tier 1, Tier 2 admins
• Change Management:
• Submitting Change Management request for deployment of changes on the environment