Job description

We’re looking for a Junior Technical Support Engineer to join the team of a global IT services provider delivering end-user and infrastructure support across various industries.

This is a great opportunity for someone with around 2 years of experience in IT support who wants to grow their technical skills in an enterprise environment. The role is long-term and includes both onsite and remote support for users across several Warsaw-based office locations.

Key responsibilities

• Provide day-to-day support for end-users' hardware (laptops/desktops), including basic setup, installation, and troubleshooting.

• Assist with issues related to Office 365, Teams, and standard office applications.

• Support users with mobile device setup and basic configuration, following company procedures.

• Help with user access issues, password resets, and basic account troubleshooting.

• Coordinate with senior engineers or remote teams when more advanced support is needed.

• Keep accurate records in the ticketing system and follow internal processes.

Ideal candidate profile

• Around 2 years of experience in a similar IT support or helpdesk role.

• Knowledge of Windows operating systems and standard office tools.

• Understanding of networking basics (e.g., VPN, Wi-Fi, LAN).

• Strong communication skills – able to explain technical steps clearly to non-technical users.

• Reliable, well-organized, and proactive in following up on tasks.

• Good spoken and written Polish and English.

• Familiarity with ticketing tools (e.g. Jira, ServiceNow).

Conditions

• Work model: hybrid – approx. 2–3 days/week onsite

• B2B contract

• Salary: negotiable, based on individual qualifications

Recruitment steps

1. Phone call with Recruiter

2. Interview with Client's team

3. Decision and feedback