Job description

💻 Ework Group - founded in 2000, listed on Nasdaq Stockholm, with around 13,000 independent professionals on assignment - we are the total talent solutions provider who partners with clients, in both the private and public sector, and professionals to create sustainable talent supply chains.

With a focus on IT/OT, R&D, Engineering and Business Development, we deliver sustainable value through a holistic and independent approach to total talent management.

By providing comprehensive talent solutions, combined with vast industry experience and excellence in execution, we form successful collaborations. We bridge clients and partners & professionals throughout the talent supply chain, for the benefit of individuals, organizations and society.

🔹 For our Client we are looking for IT Support with Dutch (hybrid work - 2 days in the office)

✔️Requirements:

• IT helpdesk background and knowledge of ticketing tools, ideally ITSM.

• Fluent Dutch + English. C1 level is a MUST

• Analytical skills, willingness to help customers, and troubleshooting skills.

• Poeple and customer-oriented mindset.

✔️Responsibilities:

• Receiving (Answering phone calls from end users) and registering Service Requests (SR).

• Trouble shooting and resolution of SR’s thanks to knowledge of Volvo business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members.

• Transfer/Escalation of SR’s to other Support Groups (SG).

• Keeping track of and follow up of SR’s transferred to other SG.

• Informing users as to the progress of SR’s Responsibility for the Team SR’s.

• Direct contact with users and customers from Regions: Sweden, Finland, Norway, Denmark (via phone and mail).

• Solving problems that appear in company's Dealer’s and Workshop’s applications (business knowledge needed).

• Working according to established rules and procedures as a member of Global DSC Organization (registering, closing, monitoring and follow-up Service Requests).

• Working in accordance with ITIL and DSC Best Practices.

✔️ We offer:

• B2B agreement

• Transparent working conditions with both Ework and the client

• Current support during our cooperation

• Possibility to work in an international environment

• Collaborative environment in Swedish organizational culture

• Private medical care

• Life insurance

• Multisport

• Teambuilding events