Job description

Job Title: Genesys Cloud Consultant

Location: REMOTE

Employment Type: Permanent

About Hirexa Solutions:

Hirexa Solutions is a leading player in the recruitment ecosystem across the United States, United Kingdom, Europe, and India. As the fastest-growing next-generation provider of technology talent, we empower our clients to become resourceful, achieve higher productivity, adopt agile structures, and effectively execute project deliverables.

Envisioned and co-founded by veterans of the Information Technology industry, our mission is to make recruitment efficient, flawless, and cost-effective. Our unwavering commitment to strategic investments in intelligent technology underscores our passion for people and our dedication to helping organizations realize their true potential.

Position Overview:

For one of our partners, we are seeking a Genesys Cloud Consultant who will be responsible forGenesys Cloud development and integration. The ideal candidate will possess the necessary skills and experience to contribute to the success of our partner organization.

Experienced Genesys Cloud Support Consultant with extensive expertise in Genesys Cloud development and integration. Possesses a robust technical background and a proven track record in project management and technical leadership. Skilled in providing ongoing support, agent scripting, and data actions, and integrating Genesys Cloud with systems like SAP. Collaborates closely with business and IT teams, ensuring project requirements are met and client expectations exceeded. Follows industry standards and Agile methodologies to deliver innovative solutions and maintain trustful partnerships with clients.

Position: Genesys Cloud Consultant

Designation: Technical Consultant Roles & Responsibilities:

• Provide ongoing support and maintenance for Genesys Cloud environments.

• Monitor platforms and provide immediate support to resolve any issues.

• Implement new product versions and updates according to industry standards.

• Develop and integrate Genesys Cloud solutions, agent scripting, and data actions.

• Configure and manage Genesys Cloud objects using Python and Shell scripting.

• Lead technical projects, including design, development, and implementation of Genesys Cloud solutions.

• Collaborate with business and IT teams to ensure project requirements are met.

• Prepare and maintain technical documentation, including business requirements and technical design specifications.

• Act as the primary technical contact for clients, providing expert advice and support.

• Build and maintain trustful partnerships with clients, ensuring their needs are met and expectations exceeded.

How to Apply:

If you are interested in this opportunity, please submit your resume. We look forward to hearing from you!