🖥️ Job Title: Junior Endpoint Analyst

📍 Location: [Remote]

📝 Job Summary

We’re seeking a motivated and detail-oriented Junior Endpoint Analyst to support endpoint management, end-user support, and IT operations. This entry-level role is ideal for someone with foundational technical skills, a customer-focused mindset, and a passion for troubleshooting in a fast-paced environment.

🔧 Key Responsibilities

• Provide front-line technical support to end users via help desk channels (phone, chat, ticketing system)
• Troubleshoot hardware, software, and connectivity issues for Windows and macOS devices
• Assist in the deployment, configuration, and maintenance of endpoint devices
• Support automation and scripting tasks using PowerShell and Bash/Zsh
• Utilize MDM tools such as Intune and Jamf to manage and monitor endpoint devices
• Document support procedures and create knowledge base articles for common issues
• Escalate unresolved issues to senior analysts or specialized teams

💡 Required Skills & Qualifications

• Working knowledge of Windows OS; familiarity with macOS is a plus
• Basic scripting skills with PowerShell, Bash/Zsh
• Understanding of endpoint management and MDM platforms
• Experience with Intune, Jamf, or similar tools
• Strong troubleshooting abilities and customer service skills
• Ability to manage multiple support requests in a fast-paced environment

🎓 Preferred Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field
• Certifications such as CompTIA A+, Microsoft Modern Desktop,
• Prior help desk or technical support experience